Technical Support Engineer - Tier 2 - Remote

Overview

As a Technical Support Engineer - Tier 2 at Tufin, you will provide technical support to worldwide customers and partners, troubleshoot issues, and support the implementation of Tufin products.

In Short

• Provide technical support to worldwide customers and partners.
• Troubleshoot to full resolution of issues within the Tufin suite and OS.
• Maintain individual ticket queue and communication with customers.
• Support the implementation and integration of Tufin products.
• Document best practices in maintaining Tufin solutions.
• Develop a deep understanding of customers’ technical environments.
• Support the EMEA region.

Requirements

• 3+ years experience with Linux servers or network/security systems.
• Previous customer-facing experience as a technical lead.
• Strong understanding of networks and protocols.
• Excellent communication and analytical skills.
• Experience in firewall administration/configuration.
• Skills in Perl, Python, BASH are a plus.
• Loyal, reliable, and conscientious.
• Highly responsible and accountable.

Benefits

• Work with a leader in network security automation.
• Opportunity to support global customers.
• Engage in continuous learning and development.
• Collaborate with a talented team of professionals.
• Flexible working environment.