Tier 2/Tier 3 Technical Support Engineer - Remote

Overview

The Tier 2/Tier 3 Technical Support Engineer will provide high-end technical support for clients, focusing on IT services and networking solutions.

In Short

• Provide proactive and reactive technical support for clients.
• Design and implement projects based on client requirements.
• Conduct infrastructure security analysis and reporting.
• Manage incidents and service requests effectively.
• Apply change management as necessary.
• Understand and apply ITIL Framework and ITSM Systems.
• Possess excellent knowledge of Microsoft technologies.
• Have a good understanding of TCP/IP networking protocols.
• Assist and mentor junior consultants.
• Host technical workshops for the team.

Requirements

• 3-5+ years of experience in IT & Networking.
• Formal IT qualifications, ideally Microsoft certifications.
• Strong problem-solving skills.
• Minimum of 3 years remote support experience.
• Knowledge of network security and malware prevention.
• Ability to work well in a team environment.
• Willingness to learn and grow within the team.

Benefits

• Opportunity to work with a dynamic team.
• Professional development and training opportunities.
• Flexible working hours.
• Remote work model.