Level 2 Help Desk Technician - Remote

Overview

As a Level 2 Help Desk Technician, you will provide both remote and onsite support to clients, acting as an escalation point for Level 1 issues and handling complex technical problems.

In Short

• Provide Level 2 support for desktops, laptops, printers, and mobile devices.
• Manage and troubleshoot Microsoft Office 365 environments.
• Support and maintain Active Directory, DNS, and Group Policy.
• Perform onsite visits for installations and troubleshooting.
• Document work in ticketing and knowledge base systems.
• Escalate unresolved issues to higher-level engineers.
• Focus on cybersecurity best practices.
• Stay updated with new technologies and participate in training.

Requirements

• 2+ years of experience in help desk or technical support.
• Proficient in Microsoft Office 365 administration.
• Strong knowledge of Active Directory and DNS.
• Familiarity with RMM tools and ticketing systems.
• Excellent communication and customer service skills.
• Self-motivated and detail-oriented.
• Valid driver's license and reliable transportation.
• Strong understanding of cybersecurity principles.

Benefits

• Be part of a close-knit team that values your input.
• Exposure to a broad range of technologies and industries.
• Hybrid work environment with flexibility.
• Ongoing professional development and training.
• Competitive compensation and benefits.