Level 3 Help Desk Technician - Remote

Overview

We are seeking an experienced Level 3 Helpdesk Technician with at least 8 years of IT help desk experience. This role will focus on resolving escalated IT tickets and contributing to IT projects that enhance our infrastructure. The ideal candidate will have expertise in Microsoft 365, Entra, Azure, Intune, Google Workspace, Mosyle MDM, AWS, and various enterprise applications.

In Short

• Act as the highest escalation point for technical issues within the helpdesk team.
• Diagnose and resolve complex hardware, software, and networking issues.
• Provide advanced support for Microsoft 365, Entra, Azure, and Intune environments.
• Support and maintain Google Workspace environment
• Manage and troubleshoot Mosyle MDM for Apple device management.
• Administer and support AWS infrastructure and cloud-based applications.
• Configure, monitor, and troubleshoot VPN connections and DNS records.
• Ensure timely resolution of IT tickets while maintaining high customer satisfaction.
• Participate in IT infrastructure projects, including system migrations, security enhancements, and cloud deployments.
• Implement and maintain security best practices across all systems.

Requirements

• 8+ years of experience in IT help desk or technical support roles.
• 5+ years of experience in advanced technical roles - Level 2 or 3, systems engineer etc.
• Expertise in Microsoft 365, Entra, Azure, Intune, and Mosyle MDM.
• Strong knowledge of VPN configuration, Email filtering and DNS
• Experience supporting Windows, macOS, and mobile device environments.
• Proficiency in PowerShell or other scripting languages for automation (preferred).
• Familiarity with IT security best practices, including MFA, endpoint protection, and compliance standards.
• Excellent problem-solving skills and ability to work independently on complex issues.
• Strong communication skills and ability to explain technical concepts to end users.
• IT certifications (such as Microsoft, AWS, or CompTIA) are a plus

Benefits

• Attractive Benefit Package