Help Desk Technician - Remote

Overview

As a Help Desk Technician, you'll triage support requests, manage alerts, onboard new users, and be the friendly voice on the other end of the line as you troubleshoot all the things. Thanks to our monitoring systems, you'll have a birds-eye view of multiple clients' IT environments.

In Short

• Triage support requests
• Manage alerts
• Onboard new users
• Troubleshoot IT issues
• Work with a supportive team
• Employ creative problem-solving
• Utilize monitoring systems
• Provide friendly customer service
• Handle multiple clients' IT environments
• Collaborate with team members

Requirements

• Experience in technical support
• Strong troubleshooting skills
• Ability to manage multiple tasks
• Excellent communication skills
• Creative problem-solving abilities
• Familiarity with IT environments
• Team player mentality
• Willingness to learn
• Ability to work under pressure
• Customer service orientation

Benefits

• Supportive team environment
• Opportunities for growth
• Flexible work arrangements
• Creative work culture
• Access to training resources
• Health benefits
• Work-life balance
• Engaging work atmosphere
• Employee recognition programs
• Fun team activities