IT Help Desk Technician - Remote

Overview

The IT Help Desk Technician provides exceptional customer support and technical assistance to internal teams and clients, ensuring high-quality service and effective troubleshooting.

In Short

• Provide technical support for Microsoft applications and operating systems.
• Maintain and update hardware and software for desktops, printers, and mobile devices.
• Support server hardware and software issues.
• Log client issues in the ticket management system.
• Focus on customer service and client satisfaction.
• Demonstrate ownership of incoming tickets.
• Field incoming requests while managing multiple tasks.
• Communicate effectively with clients and vendors.
• Participate in on-call rotation as needed.
• Work on-site as required by customer needs.

Requirements

• Two years of experience in a Help Desk environment.
• Excellent communication and customer service skills.
• Knowledge of Windows and/or Apple operating systems.
• Understanding of Microsoft Exchange and Hypervisor technology.
• Familiarity with networking concepts like DNS, DHCP, TCP/IP.
• Knowledge of Microsoft Server technologies.
• Certification required within six months of hire.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working conditions.