IT Help Desk Technician - Remote

Overview

Our client is a fast-growing Managed Service Provider (MSP) based out of Moorestown NJ. At their company, they value a team-oriented approach and foster a positive workforce environment, making your contributions as an IT Help Desk Technician an integral part of their culture. If you possess excellent customer service skills, have relevant IT experience or training, and thrive as a team player, they want to invite you to explore the exciting opportunities available at their company.

In Short

• Utilize your experience in working with Managed Service Providers to deliver efficient and effective IT solutions to their clients.
• Deliver exceptional customer service and technical support, addressing client inquiries, issues, and requests promptly and professionally.
• Hold or work toward certifications such as CompTIA A+, Network+, or similar, to ensure your technical knowledge is up-to-date and relevant.
• Provide expert desktop support for Microsoft Windows systems, diagnosing and resolving hardware and software issues.
• Respond to technical queries and problems, logging and tracking issues, and ensuring timely resolution of IT-related concerns.
• Possess a foundational understanding of networking concepts to assist with troubleshooting and resolving connectivity issues.
• Efficiently manage and prioritize multiple tasks, requests, and projects to ensure timely and accurate resolution.
• Maintain clear and effective communication with clients, both in writing and verbally, to provide instructions, updates, and status reports.
• Leverage your experience working in a call center environment to handle high call volumes and support clients professionally and efficiently.

Requirements

• Excellent customer service skills.
• Relevant IT experience or training.
• Team player attitude.
• Certifications such as CompTIA A+, Network+, or similar.
• Experience in desktop support for Microsoft Windows systems.
• Basic networking knowledge.
• Strong organizational skills.
• Effective communication skills.
• Experience in a call center environment.

Benefits

• Team-oriented work environment.
• Opportunities for professional growth.
• Supportive company culture.