IT Help Desk Technician - Remote

Overview

The IT Help Desk Technician provides exceptional customer support and technical assistance to internal teams and clients, ensuring high-quality service and effective troubleshooting of hardware and software issues.

In Short

• Provide technical support for Microsoft applications and operating systems.
• Support and maintain hardware and software for desktops, printers, and mobile devices.
• Log client issues in the ticket management system.
• Demonstrate strong customer service skills and client satisfaction focus.
• Field incoming requests while managing multiple tasks.
• Communicate effectively and meet deadlines.
• Work on-site as needed for client support.
• Participate in on-call rotation.
• Possess a valid driver’s license and auto insurance.
• Complete required certifications within six months of hire.

Requirements

• Excellent communication and customer service experience.
• Knowledge of Windows and/or Apple operating systems.
• Understanding of networking concepts (DNS, DHCP, TCP/IP).
• Familiarity with Microsoft Server technologies.
• Ability to work independently and manage time effectively.
• Strong interpersonal skills for client interaction.
• Ability to adapt to changing processes and priorities.
• Experience with ticket management systems.
• General knowledge of hardware and software support.
• Ability to work out of the office as needed.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and certification.
• Supportive work environment with a focus on teamwork.
• Flexible work arrangements.
• Health and wellness benefits.