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Help Desk Technician - Remote

Posted 6 weeks ago
Customer Service
Full Time
Colombia

Overview

At Imagemaker we’re seeking a skilled Help Desk Technician to provide fast and effective technical support for computer systems, software, and hardware.

In Short

  • Act as the first point of contact for technical support via phone or email.
  • Diagnose and resolve basic issues with computers, mobile devices, and software.
  • Escalate unresolved issues to higher-level support.
  • Keep accurate records of problems, solutions, and customer updates.
  • Provide helpful information on IT products and services.
  • Suggest improvements to enhance support processes.

Requirements

  • Proven experience in a technical support or service desk role.
  • Strong knowledge of computer systems, mobile devices, and software.
  • Excellent troubleshooting, communication, and customer service skills.
  • Proficiency in English (written and spoken).
  • Degree in IT, Computer Science, or a related field is preferred.

Benefits

  • Opportunity to work in a dynamic team.
  • Continuous learning and development opportunities.
  • Flexible work arrangements.

Imagemaker

Imagemaker

Imagemaker is a dynamic and innovative company based in Chile, dedicated to leveraging data analytics to support major airlines. With a strong focus on collaboration and teamwork, Imagemaker offers a fully remote work environment that encourages employees to explore and analyze data comprehensively. The company values effective communication and the ability to translate complex insights into actionable recommendations for diverse teams. Imagemaker fosters a horizontal culture that emphasizes well-being, professional development, and a fun work atmosphere, providing numerous benefits to ensure a balanced work-life experience.

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