IT Help Desk Technician - Triage - Remote

Overview

The IT Help Desk Technician will provide exceptional customer support and technical assistance to internal teams and clients, demonstrating effective communication and a client-first mindset.

In Short

• Answer incoming phone calls for technical support.
• Log client issues in the ticket management system.
• Support Microsoft business applications and operating systems.
• Maintain and update hardware and software for desktops and mobile devices.
• Demonstrate ownership of incoming tickets.
• Handle time-sensitive issues promptly.
• Work on multiple requests simultaneously.
• Participate in the on-call rotation.
• Must reside within 30 miles of an Applied Tech office.

Requirements

• Excellent communication and customer service experience.
• Active driver’s license and proof of auto insurance.
• Knowledge of Windows and/or Apple operating systems preferred.
• Familiarity with Microsoft Exchange and Server technologies preferred.

Benefits

• Competitive salary based on experience.
• Opportunity for professional growth and development.
• Supportive work environment.
• Flexible work arrangements.