IT Help Desk Technician - Remote

Overview

We are seeking a reliable and tech-savvy IT Help Desk Technician to join our dynamic team. This position offers flexible hours and involves providing first-level IT support to end users, troubleshooting technical issues, and ensuring smooth operation of hardware and software systems.

In Short

• Respond to help desk requests via phone, ticket system, and in-person.
• Troubleshoot hardware, software, and network-related issues.
• Document and track user issues using help desk ticketing system.
• Provide phone support for users when necessary.
• Escalate unresolved issues to the correct resource.
• Maintain knowledge of best practices and emerging technologies.
• Ensure system security and privacy through updates and patches.

Requirements

• Proven working experience in providing help desk support.
• Proficiency in English.
• Working knowledge of help desk software and databases.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• BS degree in Information Technology or Computer Science.

Benefits

• Flexible hours.
• Collaborative work culture.
• Opportunities for professional development.
• Engagement in creative problem-solving.
• Supportive team environment.