Helpdesk Technician Level II - Remote

Overview

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team!

In Short

• Provide day-to-day support for client IT systems.
• Remotely troubleshoot and resolve client requests.
• Support Desktop and Server Operating Systems (Windows, Mac, Linux).
• Manage Microsoft Office 365, Azure, Teams, OneDrive, SharePoint.
• Handle Networking Devices (firewalls, switches, wireless access points).
• Assist with onboarding and offboarding of clients and users.
• Maintain documentation for internal and client systems.
• Provide escalation support for Level I Helpdesk staff.
• Deploy and maintain security tools.
• Work with third-party vendors to resolve issues.

Requirements

• Minimum 2+ years working for a Managed Service Provider (MSP).
• 5+ years’ experience on an IT Helpdesk using remote support tools.
• Experience with helpdesk ticketing systems (ConnectWise Manage preferred).
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft Windows desktop and server operating systems.
• Knowledge of Microsoft Cloud Technologies including Office 365 and Azure.
• Ability to provide exceptional customer service.
• Experience with Remote Monitoring and Management (RMM) tools.
• Moderate networking experience (TCP/IP, WIFI, VPN).
• Must be authorized to work for any employer in the U.S.

Benefits

• Opportunity to work in a fast-paced environment.
• Remote work flexibility with potential travel.
• Supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.