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Helpdesk Technician Level 2 -#34051 - Remote

Posted 13 weeks ago
Customer Service
Full Time
Philippines

Overview

As a Helpdesk Technician L2, you will respond to and resolve incoming technical client issues and requests, assist with escalations, and work on various projects.

In Short

  • Respond to technical client issues via phone or email.
  • Assist with escalations and projects.
  • Document client networks and manage service requests.
  • Install and configure MS Office Suite applications.
  • Experience with Windows Server preferred.
  • Administer enterprise email applications.
  • Take ownership of tasks and ensure resolution.
  • Work collaboratively with a talented team.
  • Ability to learn new technologies quickly.
  • Provide clear technical information to non-technical users.

Requirements

  • Exemplary skills as a Technician.
  • Leadership attributes.
  • Attention to detail in technical tasks.
  • Ability to handle stressful situations.
  • Self-motivated and self-directed.
  • Strong communication skills.
  • Experience in network administration.
  • Ability to provide accurate time estimates for tasks.
  • Enjoy helping people with technical issues.
  • Team-oriented mindset.

Benefits

  • Opportunity for career growth.
  • Participation in company transformation.
  • Collaboration with a talented team.
  • Work on various projects.
  • Support operations on a global scale.
Manila Recruitment logo

Manila Recruitment

Manila Recruitment is a UK-based Managed Service Provider (MSP) specializing in the Microsoft 365 ecosystem, dedicated to helping global small and medium-sized businesses (SMBs) maximize their returns on investment. With a strong track record of 20% annual growth, fueled by leads from their prominent YouTube channel, the company is expanding its team in the Philippines to support a busy UK helpdesk and provide extended service hours for their international clientele. The firm is committed to delivering exceptional technical support and innovative solutions in Microsoft 365, ensuring that their services remain competitive and aligned with client needs.

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