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Helpdesk Technician Level 2 -#34051 - Remote

Posted 13 weeks ago

Overview

As a Helpdesk Technician L2, you will respond to and resolve incoming technical client issues and requests, assist with escalations, and work on various projects.

In Short

  • Respond to technical client issues via phone or email.
  • Assist with escalations and projects.
  • Document client networks and manage service requests.
  • Install and configure MS Office Suite applications.
  • Experience with Windows Server preferred.
  • Administer enterprise email applications.
  • Take ownership of tasks and ensure resolution.
  • Work collaboratively with a talented team.
  • Ability to learn new technologies quickly.
  • Provide clear technical information to non-technical users.

Requirements

  • Exemplary skills as a Technician.
  • Leadership attributes.
  • Attention to detail in technical tasks.
  • Ability to handle stressful situations.
  • Self-motivated and self-directed.
  • Strong communication skills.
  • Experience in network administration.
  • Ability to provide accurate time estimates for tasks.
  • Enjoy helping people with technical issues.
  • Team-oriented mindset.

Benefits

  • Opportunity for career growth.
  • Participation in company transformation.
  • Collaboration with a talented team.
  • Work on various projects.
  • Support operations on a global scale.

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