Helpdesk Technician Level 2 -#34051 - Remote

Overview

As a Helpdesk Technician L2, you will respond to and resolve incoming technical client issues and requests, assist with escalations, and work on various projects.

In Short

• Respond to technical client issues via phone or email.
• Assist with escalations and projects.
• Document client networks and manage service requests.
• Install and configure MS Office Suite applications.
• Experience with Windows Server preferred.
• Administer enterprise email applications.
• Take ownership of tasks and ensure resolution.
• Work collaboratively with a talented team.
• Ability to learn new technologies quickly.
• Provide clear technical information to non-technical users.

Requirements

• Exemplary skills as a Technician.
• Leadership attributes.
• Attention to detail in technical tasks.
• Ability to handle stressful situations.
• Self-motivated and self-directed.
• Strong communication skills.
• Experience in network administration.
• Ability to provide accurate time estimates for tasks.
• Enjoy helping people with technical issues.
• Team-oriented mindset.

Benefits

• Opportunity for career growth.
• Participation in company transformation.
• Collaboration with a talented team.
• Work on various projects.
• Support operations on a global scale.