Customer Service Representative - Remote

Overview

This role is an exciting opportunity to shape and implement marketing strategies from the ground up while ensuring seamless operations and client satisfaction.

In Short

• Address and resolve client issues and vendor errors promptly.
• Review client orders for accuracy and completeness.
• Schedule follow-up dates for special-action orders.
• Maintain and update the Work-in-Progress (WIP) dashboard.
• Participate in sales team and vendor meetings.
• Ensure all communication related to issues is completed within 24 hours.
• Assess delivery timelines to align with company standards.
• Expedite or escalate orders as necessary.
• Follow up on tasks daily for timely completion.
• Contribute to scheduled staff meetings with updates.

Requirements

• Strong organizational skills.
• Attention to detail.
• Ability to anticipate and resolve potential challenges.
• Effective communication skills.
• Experience in customer service or related fields.

Benefits

• Supportive working environment.
• Opportunity to work with an established international company.
• Career growth potential.