Customer Service Virtual Assistant Lead - Remote

Overview

An exciting opportunity for a top-tier, high-autonomy Senior Executive Assistant Lead to operate as a strategic force multiplier to the Founder, owning communication flow, safeguarding priorities, and driving disciplined execution in a growing, founder-led company built on long-term thinking and operational excellence.

In Short

• Respond to customer inquiries promptly and professionally.
• Handle issues related to late shipments and manage return requests.
• Provide product-related information and assist with bulk orders.
• Conduct inbound and outbound customer calls.
• Maintain accurate documentation of phone interactions.
• Process orders efficiently and audit warehouse billing.
• Track shipments and communicate with customers about order status.
• Proactively identify process improvements for customer satisfaction.
• Participate in regular check-ins for feedback and improvement.
• Deliver accurate and timely resolution of customer inquiries.

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in documentation and record-keeping.
• Problem-solving skills and attention to detail.
• Professional demeanor in customer interactions.
• Familiarity with shipping and logistics processes.
• Ability to work independently in a remote environment.
• Commitment to maintaining confidentiality.
• Willingness to receive and act on feedback.

Benefits

• Work in a high-trust, autonomy-heavy environment.
• Opportunity to contribute to a values-driven company.
• Flexible working conditions as part of a remote team.
• Engagement in a culture focused on operational excellence.
• Direct communication with the Founder.