Customer Service Virtual Assistant - Remote

Overview

As a Customer Service Virtual Assistant at Offshore Launch, you will play a crucial role in supporting a family-owned plumbing company by assisting with scheduling, client communications, and administrative tasks to ensure exceptional service delivery.

In Short

• Work in a remote environment focused on small and medium-sized businesses.
• Assist with scheduling and dispatching technicians.
• Handle customer inquiries during designated hours.
• Utilize Service Titan for scheduling and dispatching.
• Manage customer calls using VoIP systems.
• Maintain accurate customer records in the CRM system.
• Communicate effectively with technicians and office managers.
• Follow company scripts for a smooth booking process.
• Complete administrative tasks as needed.
• Contribute to a culture of partnership and service excellence.

Requirements

• 5+ years experience in the home services industry, preferably plumbing.
• Familiarity with Service Titan or similar software.
• Strong verbal and written communication skills in English.
• Ability to multi-task and manage high call volumes.
• Availability during designated work hours, including weekends.
• Comfortable working with VoIP systems and lead tracking software.
• Detail-oriented with strong problem-solving skills.
• Knowledge of plumbing services is a plus.
• Willingness to learn and grow in the role.

Benefits

• Compensation of $850-$1300 depending on experience.
• 13th month pay.
• Performance-based bonuses.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget for professional development.