Customer Service Assistant Manager - Remote

Overview

The Customer Service Assistant Manager will be responsible for helping the Customer Service Manager manage a growing team of Customer Service Representatives by building a strong team culture, assisting with the implementation of new processes, as well as monitoring and reporting metrics.

In Short

• Manage a team of Customer Service Representatives.
• Assist with onboarding and training new team members.
• Monitor KPIs and team performance.
• Serve as a backup for team members and the Customer Service Manager.
• Oversee daily operations and track metrics.
• Diagnose issues and escalate to management.
• Maintain and update Standard Operating Procedures (SOPs).
• Facilitate communication between departments.
• Adapt processes as needed for improvement.
• Build relationships and trust within the team.

Requirements

• College or University degree preferred.
• 2 years of call center experience.
• 1 year of supervisory experience mandatory.
• High speed Wi-Fi connection.
• No recent disciplinary actions regarding attendance or performance.

Benefits

• Opportunity to work in a dynamic and growing team.
• Contribute to exceptional service and customer satisfaction.
• Be part of a pioneering company in the automotive e-commerce industry.