Customer Service Manager - Remote

Overview

Join the IPG Team! Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

In Short

• Manage overview error reports for CCR compliance to procedures and coach/train as necessary to support IPG policies and procedures.
• Approve/deny claims and RA's (return authorizations) within matrix approval guidelines and initiate CAR (corrective action report) where dollar amount is $2,000 and above per occurrence.
• Maintain up to date reports that assist in providing information to make decisions and plan activities for the customer care group.
• Ability to negotiate with customers to benefit of all parties.
• Coach and direct the activities of customer care employees to establish goals and priorities that meet the company's business requirements.
• Conduct performance appraisals for direct reports.
• Interpret data and integrate numerous spreadsheets.
• Demonstrated ability to multitask without loss of efficiency or accuracy.
• Interact with internal contacts - Customer Care Reps, Managers, Directors and V.P. level.
• Active participation and lead teams with the goal of improvements to Key Performance Indicators for the Customer Care organization.

Requirements

• Business Degree is preferred. High School diploma or equivalent required.
• 2+ years of manufacturing customer service strongly preferred.
• 5 years of experience in supervisory or lead roles, within customer service.
• Proficient in Microsoft Office suite required.
• Excellent written and oral communication skills required.
• Exceptional organizational and time management skills required.

Benefits

• Competitive pay and extensive benefits that support you and your family.
• Exciting career development opportunities.
• Ongoing training and support to enhance your skills or advance your career.
• A culture built around strong relationships and teamwork.
• Commitment to sustainability and eco-friendly practices.