Customer Service Manager - Remote

Overview

The Customer Service Manager is responsible for hiring and managing the customer service team, ensuring high-quality customer interactions and team performance.

In Short

• Oversee daily customer service operations.
• Optimize customer service systems and processes.
• Collaborate with senior management to implement policies.
• Manage escalations and resolve complex customer issues.
• Lead and develop the customer service team.
• Monitor and analyze team performance using metrics.
• Maintain organized records of customer interactions.
• Ensure a professional and efficient workspace.

Requirements

• Strong customer service expertise.
• Ability to analyze data and sales statistics.
• Excellent verbal and written communication skills.
• Relevant skills: leadership, conflict resolution, problem-solving.
• Education: High school diploma required; bachelor’s preferred.
• 3+ years in customer service; e-commerce experience preferred.
• 5+ years in a managerial role.
• Proficiency in Microsoft Office and experience with Shopify and Gorgias.
• Reliable internet connection and personal computer.
• Ability to work EST schedule.

Benefits

• Opportunities for advancement.