Customer Service Representative - Remote

Overview

The Customer Service Representative will be responsible for assisting customers with their inquiries and ensuring a positive experience while working remotely.

In Short

• Work with order release and fulfillment systems in Shopify.
• Handle return processing through an integrated system.
• Respond to customer calls and emails regarding sales orders and product knowledge.
• Maintain a professional attitude toward customers.
• Communicate issues to brand management as needed.
• Perform ad hoc duties as assigned.
• Must work a 40-hour week on Eastern Standard Time (EST).
• Opportunity for career advancement within the company.

Requirements

• Matric Certificate (Grade 12) or equivalent.
• 2 to 3 years of customer service experience in eCommerce.
• Strong spoken and written English skills.
• Excellent customer service skills under pressure.
• Strong computer skills, including Microsoft Office.
• Ability to manage multiple customer interactions efficiently.
• Knowledge of Shopify Plus and ticketing tools like Gorgias or Zendesk.
• Reliable internet provider and personal computer required.

Benefits

• Fully remote work arrangement.
• Growth potential and skills development opportunities.
• Market-related salary.