Customer Service Representative - Remote

Overview

Remote Recruitment is looking for a friendly and professional Customer Service Representative to join our team and support UK-based clients. In this fully remote role, you will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring a positive experience at every interaction. This is a great opportunity for South African candidates who are passionate about helping people and thrive in a fast-paced, communicative environment.

In Short

• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner
• Resolve customer complaints and escalate complex issues where necessary
• Maintain accurate records of customer interactions in the CRM system
• Follow up with customers to ensure their queries have been resolved satisfactorily
• Collaborate with internal teams to address product or service-related questions
• Identify patterns in customer feedback and share insights with management
• Uphold brand standards and a high level of customer satisfaction at all times

Requirements

• Previous experience in a customer service, call centre, or client-facing role
• Excellent verbal and written communication skills in English
• Patient, empathetic, and solution-oriented approach to problem-solving
• Comfortable working with CRM tools and helpdesk software (e.g. Zendesk, Freshdesk)
• Ability to manage multiple queries simultaneously and work under pressure
• Self-motivated with strong time management skills in a remote environment

Benefits

• Competitive monthly salary of R10,000 – R16,000
• Fully remote work with flexible hours aligned to UK business hours
• Comprehensive training and onboarding programme
• Supportive team environment with regular check-ins and development opportunities
• Exposure to international customer bases and service standards