Customer Service Representative - Remote

Overview

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., committed to educating and caring for skin health.

In Short

• First point of contact for billing customer service calls.
• Provides optimum customer service for all patient inquiries.
• Handles high-volume incoming communications from customers/patients.
• Returns phone messages within 24 hours.
• Handles complaints diplomatically and functions well under pressure.
• Utilizes resources to troubleshoot and resolve patient issues.
• Reviews and updates patient account data accurately.
• Documents patient accounts meticulously.
• Sets up payment plans and processes credit card payments.
• Participates in special projects as needed.

Requirements

• Experience in customer service, preferably in a healthcare setting.
• Strong communication skills.
• Ability to handle high call volumes.
• Proficient in using billing systems.
• Detail-oriented with excellent documentation skills.
• Ability to work under pressure.
• Commitment to regular attendance.
• Adherence to Code of Conduct and Mission & Value Statement.

Benefits

• Work with a professional team in dermatology.
• Opportunity to make a positive impact on patient care.
• Supportive work environment.