Customer Service Representative - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues, providing the best customer experience possible while working remotely from South Carolina.

In Short

• Respond to customer support tickets and manage high-volume phone calls.
• Assist customers with existing orders and guide new customers on placing orders online.
• Document issues in Confluence and visit court dockets for information.
• Perform other job-related duties as assigned.
• High school diploma or GED required; 1-3 years of customer support experience preferred.
• Technology driven with experience using Microsoft Outlook, Excel, and Word.
• Ability to read, write, and speak English fluently.
• Typing speed of at least 55 wpm.
• Ability to maintain high work quality in stressful situations.
• Join a growing team dedicated to customer service excellence.

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience.
• Experience with Microsoft Office applications and document manipulation.
• Strong communication and problem-solving skills.
• Ability to perform repetitive tasks accurately.
• Ability to anticipate issues and implement solutions.
• Typing speed of at least 55 wpm.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off and holidays.
• Life and Long Term Disability Insurance.
• Flexible Spending Accounts for health and dependent care.
• Employee Assistance Program and Pet Insurance.