Customer Service Representative - Remote

Overview

At Mukuru, we don’t just process transactions we help people stay connected to what matters most. As a Customer Service Representative, you’ll play a vital role in delivering trusted financial services while creating a seamless and positive experience for every customer.

In Short

• Process foreign exchange transactions accurately and efficiently
• Ensure all transactions are legally compliant by verifying documentation
• Identify and flag any potential fraud risks
• Assist customers with their needs in a professional and friendly manner
• Provide clear, accurate information about Mukuru services
• Manage and balance your daily stock and transactions
• Maintain strong attention to detail to ensure error free processing
• Continuously build your knowledge of foreign exchange, systems, and compliance
• Participate in training and development to stay current and competent
• Contribute to a diverse tapestry of talent at Mukuru

Requirements

• Grade 12 (or equivalent)
• 1+ year experience in customer service
• Knowledge of foreign currencies, FICA, and exchange control regulations
• Strong attention to detail and accuracy
• Good communication and organisational skills

Benefits

• Opportunity to work remotely
• Continuous training and development
• Diversity and inclusion in hiring
• Supportive work environment
• Ability to help people through financial services