Part-Time Triage Specialist - Remote

Overview

The Triage Specialist will perform effective telephone triage to support dermatology patients based on their needs while working fully remote.

In Short

• Fully remote position requiring availability during East Coast business hours.
• Part-time role (20-29 hours per week).
• Support dermatology patients through effective telephone triage.
• Answer phones and return voicemails to handle questions.
• Understand and relay emergent situations and pathology results.
• Schedule new patients and document conversations in EMA.
• Prioritize skin cancers based on type and location.
• Explain Mohs procedures to patients.
• Perform pre-op assessments and send required medications.
• Work in a culture that values comprehensive skin care and employee satisfaction.

Requirements

• Experience in telephone triage or customer service.
• Basic understanding of medical terminology.
• Ability to document conversations accurately.
• Strong communication skills.
• Ability to prioritize tasks effectively.
• Familiarity with EMA/EMR systems preferred.
• Availability during standard East Coast business hours.
• Compassionate and patient-centered approach.
• Willingness to learn about dermatological procedures.
• Ability to handle sensitive information with confidentiality.

Benefits

• Competitive compensation and benefits packages.
• Supportive and inclusive work culture.
• Opportunities for professional growth.
• Work-life balance with part-time hours.
• Access to comprehensive skin care knowledge.
• Be a part of a mission-driven organization.
• Flexible working environment.
• Engagement in community health education initiatives.
• Collaboration with experienced healthcare professionals.
• Rewarding experience in patient care.