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Customer Service Manager - Remote

Posted 8 weeks ago
Customer Service
Full Time
GA, USA
$70,000 - $75,000/year

Overview

The Customer Service Manager will lead and support the customer service team, ensuring seamless communication and coordination to meet customer needs.

In Short

  • Oversee the customer service department.
  • Manage team performance and customer interactions.
  • Coordinate with production and logistics teams.
  • Implement customer service training programs.
  • Develop strategies to improve customer experience.
  • Analyze customer service metrics.
  • Resolve escalated customer issues.
  • Lead a team of customer service representatives.
  • Ensure high levels of customer satisfaction.
  • Full-time position available immediately.

Requirements

  • Bachelor's degree in Business Administration or related field (preferred).
  • 5+ years of experience in customer service management.
  • Background in manufacturing, preferably flooring industry.
  • Excellent leadership and communication skills.
  • Proficiency in customer service software and CRM systems.

Benefits

  • Salary range of $70,000 - $75,000.
  • Discretionary bonus.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Opportunities for hybrid work.
NorthPoint Search Group logo

NorthPoint Search Group

NorthPoint Search Group is a dynamic organization focused on providing exceptional financial management and bookkeeping services. With a commitment to accuracy and efficiency, the company seeks to enhance its financial operations through skilled professionals who can manage comprehensive accounting tasks, payroll processing, and compliance with tax regulations. NorthPoint values detail-oriented individuals who can contribute to the company's financial health and support strategic decision-making through insightful reporting and analysis. The company fosters a collaborative work environment, offering flexibility and a competitive benefits package to its employees.

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