Customer Service Assistant - Remote

Overview

The Customer Service Assistant will provide customer service and administrative support for Bloomsbury Academic and Professional Division, handling inquiries and processing requests.

In Short

• Provide customer service and administrative support.
• Process complimentary exam, desk, and review copies.
• Submit books for awards and answer general inquiries.
• Excerpt published reviews and enter them into databases.
• Work in a collaborative and fast-paced environment.
• Must reside within travel distance of Maryland or New York offices.
• Experience in an office environment is required.
• Strong communication and organizational skills are essential.
• Positive attitude and customer-focused approach are desired.
• Hybrid-remote schedule available.

Requirements

• Experience working in an office environment.
• Excellent organizational, problem solving, and time management skills.
• Strong communication skills, both verbal and written.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Positive attitude, team player, and customer-focused approach.
• Previous experience in customer service is desired.
• Experience with FreshDesk or similar ticketing software is a plus.
• Proficient in Microsoft Office, particularly Excel & Word.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k).
• Paid parental leave.
• Hybrid Work Schedule.