Admin Assistant - Customer Service - Remote

Overview

An overview paragraph about the job

In Short

• Manage a high volume of customer inquiries via email.
• Provide timely updates on deliveries using tracking systems.
• Issue invoice copies and relevant documentation upon request.
• Employ strong problem-solving skills to address inquiries.
• Organise and prioritise the email inbox to prevent missed correspondence.
• Update internal notes with detailed information.
• Accurately process a minimum of 50 orders per day.
• Input purchase order information into the Cin7 system.
• Inform customers about out-of-stock situations.
• Handle backorders carefully to avoid overselling.

Requirements

• Strong written communication skills.
• Experience in customer service.
• Attention to detail in order processing.
• Familiarity with email management tools.
• Ability to work independently and manage time effectively.

Benefits

• Work from home flexibility.
• Opportunity to work with a premium brand.
• Supportive team environment.
• Potential for career growth.