Customer Service Representative - Hybrid - Remote

Overview

The Customer Service Representative will act as a liaison between customers and various internal departments, ensuring high levels of service and customer satisfaction.

In Short

• Process orders in SAMS/SalesForce.com.
• Act as contact point for customer queries and tech support.
• Report access issues and coordinate fixes with third-party providers.
• Provide sales support and run usage stats.
• Set up renewals and access fees for institutional accounts.
• Manage access requests for products.
• Update MARC records for customers.
• Respond to queries from online product inboxes.
• Provide administrative support and ensure information accuracy.
• Coordinate with customers on license agreements.

Requirements

• 1+ years of customer service experience.
• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with CRM systems, preferably SalesForce.com.
• College degree or equivalent.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k) plan.
• Paid Time Off.
• Hybrid work schedule.