Customer Service Representative - Hybrid Role - Remote

Overview

The Customer Service Representative (CSR) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC), providing assistance via phone, email, and chat.

In Short

• Serve as the primary point of contact for customers.
• Foster strong relationships with customers and colleagues.
• Answer inquiries and provide information about products and services.
• Promote self-service options to customers.
• Update customer account information and maintain records.
• Process requests for new accounts and customer disputes.
• Meet or exceed established performance goals.
• Communicate effectively with various stakeholders.
• Perform additional tasks as required.
• Maintain a thorough understanding of CSC operations.

Requirements

• Excellent phone etiquette and verbal communication skills.
• Strong interpersonal skills with compassion for customer situations.
• Ability to work in a team or independently.
• Flexibility to work in a hybrid environment.
• Basic computer skills and ability to type at least 40 words per minute.
• Must pass background and drug screenings.
• High school diploma or GED required.
• Customer service experience preferred.
• Bilingual skills in Spanish, Mandarin, or Cantonese are a plus.
• Ability to work flexible hours, including weekends.

Benefits

• $1,000 milestone bonus.
• Flexible work environment.
• Opportunities for personal and professional growth.
• Supportive team culture.
• Comprehensive training provided.