Customer Service Representative - Remote

Overview

As a Customer Service Representative at Experian, you will interact with users to provide and process information in response to inquiries about Experian’s online employment and income verification services.

In Short

• Interact with users to provide information and process inquiries.
• Help shape a new business at Experian.
• Drive market penetration of new and existing product lines.
• Adapt readily in a start-up atmosphere.
• Manage various tasks in a fast-paced environment.
• Respond promptly to user inquiries via telephone and email.
• Authenticate and upload user authorization forms.
• Maintain records of user interactions and transactions.
• Communicate and coordinate with internal departments.
• Complete administrative projects and duties as requested.

Requirements

• High school diploma or equivalent.
• Knowledge of customer service principles and practices.
• Familiarity with relevant computer applications.
• Ability to communicate through email.
• Knowledge of administrative procedures.
• Strong numeric, oral, and written language skills.

Benefits

• Focus on DEI and work/life balance.
• Opportunities for development and recognition.
• Award-winning workplace culture.
• Supportive of diverse workforce.
• Commitment to innovation and collaboration.