Customer Service Representative - Remote

Overview

This is an exciting remote opportunity for anyone who is passionate about customer care and has previous experience working within the banking industry.

In Short

• Deliver exceptional customer service to prospective customers.
• Field large volumes of inbound calls and chats.
• Own the digital-onboarding experience for customers.
• Strive to resolve customer issues at first contact.
• Communicate effectively with customers.
• Execute established controls for regulatory compliance.
• Identify opportunities for continuous improvement.
• Work evening shifts and weekends as required.
• Collaborate with Digital Banking team and other departments.
• Participate in a 6-week training period.

Requirements

• 1-3 years of call center and/or customer service experience.
• Post-secondary degree or certification in related field is desirable.
• Previous banking experience is considered an asset.
• Strong ability to adapt to change.
• Demonstrated ability to own issues and drive to resolution.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Experience working with a high degree of autonomy.
• Ability to use different software (CRM, Microsoft Office Suite).

Benefits

• Remote work opportunity.
• Training and development programs.
• Work-life balance with flexible shift scheduling.
• Collaborative team environment.
• Opportunity for career advancement.