Remote Otter LogoRemoteOtter

Bilingual Learning and Development Advisor - Call Center - Remote

Posted 7 days ago
Human Resources
Full Time
Worldwide

Overview

Our employer partner within the Travel industry is currently seeking a skilled and professional Bilingual Learning and Development Advisor with a strong background in call center environments.

In Short

  • Identify learning needs and create impactful training plans tailored to customer experience/call center teams
  • Develop engaging curriculum and training materials (guides, manuals, job aids)
  • Facilitate live virtual training sessions and coaching via phone or video
  • Monitor learner performance and provide feedback to enhance skill development
  • Continuously improve training programs based on results and participant input
  • Partner with subject matter experts and team leaders to deliver results-driven learning solutions
  • Coordinate logistics, schedules, and communications for smooth training delivery

Requirements

  • Bilingual (English/French)
  • 2–3+ years of experience in training delivery—preferably in customer service or call center environments
  • Strong expertise in curriculum development, virtual facilitation, and adult learning principles
  • Certification in Adult Education, Instructional Design, Training & Development, or Communications (asset)
  • Familiarity with eLearning tools and current L&D trends
  • Excellent communication and interpersonal skills
  • Ability to adapt and solve problems in a fast-paced environment
  • Proficiency in Microsoft Office Suite
  • Internet Connection: A wired Internet connection is required (WiFi not encouraged).

Benefits

  • Full-time, 100% remote opportunity

R.H

Refugee Hiring

Jumpstart Refugee Talent is a global, refugee-led charitable organization dedicated to economically empowering refugees through employment, entrepreneurship, and labor mobility pathways. With offices in Canada and Colombia, as well as a growing presence in Lebanon, Jumpstart has been transforming the lives of refugees since 2016 by unlocking their potential and fostering economic inclusion. The organization aims to reshape how refugee talent is recognized and integrated into societies, advocating for inclusive economic policies and building dynamic partnerships with governments, foundations, and corporations. As a national leader in refugee-led initiatives, Jumpstart is committed to proving that refugee-led organizations can thrive and create a significant global impact.

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