Bilingual Customer Service Representative - Remote

Overview

Our employer partner is currently looking to add a highly motivated and service driven Bilingual (French/English) Customer Service Representative to their growing team!

In Short

• This is a remote opportunity for someone with customer service experience within HR, Financial or Health Care Services.
• Handling a high volume of customer inbound.
• Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, etc.
• Leveraging your computer navigation skills to navigate a robust set of tools/systems.
• Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.

Requirements

• A minimum of 2 to 4 years of experience in customer service.
• Excellent English communication skills, French is an asset.
• Good computer and system navigation skills.
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
• Must be able to pass a criminal background check.
• Prefer to have worked either HR, Financial, or Health Care Industry.
• Bring your own device. Windows computers only!
• You are responsible for your own equipment which requires a Windows computer, mouse and a headset.
• You must also have an ethernet cable as working over Wifi is prohibited.

Benefits

• Flexible work environment.
• Opportunity to work in a growing team.
• Gain experience in HR, Financial, or Health Care Services.