Bilingual Customer Service Representative - Remote

Overview

ShyftOff is the smarter way to scale customer experience. Our on-demand contact center platform combines exceptional agents with precision staffing technology to deliver flawless service, even during peak demand. We help brands and BPOs eliminate SLA risks, reduce costs by up to 35%, and retain customers with consistently high-quality support. With 30-minute staffing flexibility and seamless AI integration, ShyftOff ensures you always have the right agents, at the right time — without wasting budget.

In Short

• Seeking a motivated and empathetic Bilingual Call Center Customer Service Representative (Spanish/English).
• Front line of communication for clients’ customers—resolving issues and answering questions.
• Requires thriving in a fast-paced, virtual environment with high-volume calls.
• Customer-obsessed, highly communicative, and adaptable to shifting priorities.
• Remote position with potential evening or weekend shifts.
• Respond to inbound customer calls in both English and Spanish.
• Deliver clear, empathetic communication to resolve issues efficiently.
• Meet or exceed KPIs including call quality and resolution time.
• Use various support tools such as CRMs and chat platforms.
• Act as a brand ambassador for the client, ensuring a positive experience.

Requirements

• Bilingual in Spanish and English (fluent in speaking, reading, and writing).
• 1+ years of experience in a call center or customer service role.
• Strong communication skills to simplify complex information.
• Experience in a fast-paced, remote support environment.
• Comfort using call center and CRM tools (e.g., Zendesk, Salesforce).
• High emotional intelligence and customer-first mindset.
• Punctual and dependable with excellent time management skills.

Benefits

• Competitive hourly rate or project-based compensation.
• Flexible scheduling and remote work.
• Growth opportunities with a fast-moving startup.
• Supportive and inclusive team culture.