Bilingual Customer Service Representative - Remote

Overview

The Bilingual Customer Service Representative at Backcountry will serve as the front line of customer support, handling inbound calls in both English and Spanish, providing excellent customer service and ensuring timely resolution of issues.

In Short

• Handle inbound customer calls in English and Spanish.
• Provide assistance and information in a professional manner.
• Create service tickets for every customer interaction.
• Diagnose and troubleshoot customer problems.
• Maintain and update customer records.
• Follow up with customers on issue resolution.
• Adhere to company policies and quality standards.
• Meet performance metrics for call handling and customer satisfaction.
• Collaborate with team members for seamless service delivery.
• Participate in ongoing training and development.

Requirements

• High school diploma or equivalent required.
• Bilingual proficiency in English and Spanish.
• Strong computer skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Previous experience in handling inbound customer calls.
• Familiarity with service ticket creation.
• Strong organizational and multitasking skills.
• Team player with a positive attitude.

Benefits

• Full time $14,000 MXN monthly gross salary.
• $3,000 MXN AHT Bonus Per month.
• $3,000 MXN PPH Bonus Per month.
• Law benefits since day one.
• Home office and full equipment provided.
• 100% paid training.
• Flexible schedule options.
• Above the law benefits after 90 days.