Bilingual Customer Service Representative - Remote

Overview

The Bilingual Customer Service Representative will provide efficient and courteous responses to customer inquiries, ensuring a high level of customer satisfaction.

In Short

• Receive and manage incoming customer calls.
• Resolve customer issues and inquiries effectively.
• Build rapport with customers through empathy and professionalism.
• Maintain knowledge of products and services.
• Assist with order placement and account management.
• Record customer interactions accurately.
• Collaborate with other departments as needed.
• Identify opportunities to improve customer service processes.
• Flexibility to work modified schedules as needed.
• High School Diploma required.

Requirements

• Basic customer service experience preferred.
• Strong verbal communication skills.
• Active listening and empathy.
• Excellent problem-solving abilities.
• Familiarity with computer applications.
• Adaptable to a fast-paced environment.
• Commitment to confidentiality and professionalism.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Accounts.
• 401(k) Plan with Company Match.
• Generous Paid Time Off.
• 10.5 Paid Holidays.
• Career Development Opportunities.