Bilingual Customer Service Representative (English/French Canadian) - Remote

Overview

Group O is seeking a Bilingual (English/French Canadian) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.

In Short

• Receive incoming calls from customers seeking assistance.
• Listen actively to customer concerns and resolve issues.
• Build rapport and establish positive relationships with customers.
• Maintain a thorough understanding of the company's products and services.
• Assist customers with orders, returns, and account management.
• Accurately record all customer interactions and resolutions.
• Collaborate with other departments to address inquiries.
• Proactively identify opportunities to enhance service delivery.

Requirements

• Bilingual verbal proficiency in French Canadian and English.
• Remote location requires a minimum of 100-megabyte internet speed.
• High School Diploma.
• Basic customer service and phone handling experience.
• Strong verbal communication skills.
• Active listening skills and ability to empathize with customers.
• Excellent problem-solving abilities.
• Familiarity with basic computer applications.
• Adaptability to work in a demanding environment.
• Commitment to confidentiality and professionalism.

Benefits

• Work from home opportunity.
• Full-time employment.
• Competitive hourly wage.
• Opportunities for training and development.
• Flexible work schedule.