Bilingual Customer Service Representative - Remote

Overview

The Bilingual Customer Service Representative will provide efficient and courteous responses to customer inquiries, acting as the first point of contact for assistance.

In Short

• Handle incoming calls from customers.
• Resolve customer issues and inquiries.
• Build rapport and relationships with customers.
• Maintain knowledge of products and services.
• Assist with orders and account management.
• Record customer interactions accurately.
• Collaborate with internal teams for customer support.
• Identify opportunities for process improvements.

Requirements

• High School Diploma.
• Basic customer service experience.
• Strong verbal communication skills.
• Active listening and empathy.
• Problem-solving abilities.
• Familiarity with computer applications.
• Adaptability to a demanding environment.
• Commitment to professionalism.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Accounts.
• 401(k) Plan with Company Match.
• Generous Paid Time Off.
• 10.5 Paid Holidays.
• Career Development Opportunities.