Bilingual Customer Service Representative - Remote

Overview

Acentra Health is looking for a Bilingual Customer Service Representative to support the Medicare Appeal process through effective communication and problem resolution.

In Short

• Support Medicare Appeal process via telephone and other communication methods.
• Resolve customer inquiries and complaints adhering to internal policies.
• Utilize automated systems for logging and retrieving information.
• Investigate and resolve customer problems effectively.
• Maintain logs and document call dispositions.
• Work remotely with assigned shifts during specified operating hours.
• Adhere to corporate policies including HIPAA regulations.
• Develop knowledge of internal policies and services.
• Meet or exceed call volume and service level standards.
• Interact with various stakeholders including hospitals and beneficiaries.

Requirements

• High School diploma or equivalent required.
• Minimum of two years of customer service experience.
• Bilingual in Spanish and English.
• Knowledge of Medicaid program and service eligibility preferred.
• PC proficiency, including Microsoft Office Suite.
• Effective verbal and listening skills.
• Knowledge of medical terminology and health insurance industry.
• Familiarity with CPT and HCPCS codes preferred.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings options.
• Corporate wellness programs.
• Educational assistance.
• Corporate discounts.