Remote Otter LogoRemoteOtter

Bilingual Customer Service Representative - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

The Bilingual Customer Service Representative at Beyond Finance serves as the primary point of contact for clients enrolled in financial hardship programs, providing exceptional customer service and support.

In Short

  • Serve as the primary point of contact for clients.
  • Provide best-in-class customer service over the phone.
  • Analyze client problems and provide timely solutions.
  • Handle difficult calls courteously and professionally.
  • Document request outcomes for tracking and analysis.
  • Maintain positive client relations across departments.
  • Utilize CRM to document information and client interactions.
  • Work efficiently in a high-volume call center environment.

Requirements

  • 1 year call center experience (Required).
  • Bilingual - Spanish (Required).
  • Reliable, high-speed internet connection (Required).
  • Technical proficiency with CRM systems.
  • Strong customer service orientation.
  • Effective listening and communication skills.
  • Problem-solving abilities.
  • Time management and organizational skills.
  • Ability to empathize with customer issues.
  • Ability to work from home in a distraction-free environment.

Benefits

  • Employer contributions for health, dental, and vision programs.
  • Generous PTO, paid holidays, and parental leave.
  • 401(k) matching program.
  • Merit advancement opportunities.
  • Career development and training.
Beyond Finance logo

Beyond Finance

Beyond Finance is dedicated to empowering everyday Americans to break free from the burdens of crippling debt and achieve a brighter financial future. With a focus on compassionate, individualized care, compliance, and ethics, the company has successfully assisted over 300,000 clients through user-centric technology and tailored financial solutions. As a rapidly growing organization, Beyond Finance is committed to fostering a collaborative environment where new team members can contribute to its mission of helping people improve their financial well-being.

Share This Job!

Save This Job!

Similar Jobs:

CSC Generation logo

Bilingual Customer Service Representative - Remote

CSC Generation

4 weeks ago

Join Backcountry as a Bilingual Customer Service Representative to provide exceptional support in both English and Spanish.

Mexico
Full-time
Customer Service
14000 MXN/month

ShyftOff

Bilingual Customer Service Representative - Remote

ShyftOff

6 weeks ago

Join ShyftOff as a Bilingual Customer Service Representative to provide exceptional support in a fast-paced remote environment.

USA
Full-time
Customer Service
Group O logo

Bilingual Customer Service Representative - Remote

Group O

9 weeks ago

Join our team as a Bilingual Customer Service Representative to provide exceptional support to our customers.

USA
Full-time
Customer Service
$16.00/hour

EMove

Bilingual Customer Service Representative - Remote

EMove

13 weeks ago

Join U-Haul as a Bilingual Customer Service Representative, assisting customers and maintaining equipment in a supportive team environment.

USA
Full-time
Customer Service
Nielsen logo

Bilingual Customer Service Representative - Remote

Nielsen

13 weeks ago

Join Nielsen as a Bilingual Customer Service Representative to engage with customers and support data collection efforts.

MX
Full-time
Customer Service