Bilingual Customer Service Representative - Remote

Overview

The Bilingual Customer Service Representative at Beyond Finance serves as the primary point of contact for clients enrolled in financial hardship programs, providing exceptional customer service and support.

In Short

• Serve as the primary point of contact for clients.
• Provide best-in-class customer service over the phone.
• Analyze client problems and provide timely solutions.
• Handle difficult calls courteously and professionally.
• Document request outcomes for tracking and analysis.
• Maintain positive client relations across departments.
• Utilize CRM to document information and client interactions.
• Work efficiently in a high-volume call center environment.

Requirements

• 1 year call center experience (Required).
• Bilingual - Spanish (Required).
• Reliable, high-speed internet connection (Required).
• Technical proficiency with CRM systems.
• Strong customer service orientation.
• Effective listening and communication skills.
• Problem-solving abilities.
• Time management and organizational skills.
• Ability to empathize with customer issues.
• Ability to work from home in a distraction-free environment.

Benefits

• Employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.