Customer Service Representative - Remote

Overview

The Customer Service Representative at Beyond Finance serves as the primary point of contact for clients enrolled in financial hardship programs, providing compassionate support and guidance.

In Short

• Provide a caring customer service experience over high volume inbound and outbound calls.
• Proactively identify and resolve client issues through active listening and critical thinking.
• Exhibit strong communication skills and excel at customer interaction.
• Develop and maintain positive client relations.
• Work independently and collaboratively to retain clients.
• Navigate and troubleshoot desktop computers and CRM systems.
• Continuously learn and apply company knowledge to provide accurate solutions.
• Meet and exceed performance expectations focused on quality and efficiency.
• Engage with feedback to improve workflows.

Requirements

• Minimum 1 year of call center experience required.
• Bilingual - Spanish preferred.
• Reliable, high-speed internet connection required.
• Strong computer technical skills.
• Excellent communication skills.
• Ability to operate with patience and empathy.
• Strong interpersonal skills for handling inquiries.
• Effective problem-solving and time management skills.
• Ability to work from home in a distraction-free environment.

Benefits

• Employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.