Customer Service Representative - Remote

Overview

As a Customer Service Representative at Davies North America, you will be responsible for efficiently processing claimant requests and inquiries while providing administrative support to the Claims department.

In Short

• Answer incoming calls and gather information from claimants.
• Communicate effectively with internal and external personnel.
• Provide accurate responses to requests for information.
• Distribute faxes and upload documents to claims systems.
• Maintain relationships with co-workers, clients, and vendors.
• Participate in special projects and perform related functions.
• Provide administrative support to the Claims department.
• Assist in daily functions and requests from Claim Directors and Examiners.
• Support company values of dynamism, innovation, connectivity, and teamwork.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 1-2 years of customer service experience.
• Excellent cognitive and analytical skills.
• Strong written and verbal communication skills.
• Basic client service skills and knowledge of Microsoft Office.
• Detail-oriented and able to work in a fast-paced environment.
• Ability to work individually and as part of a team.
• Adaptability to changes in the work environment.

Benefits

• Medical, dental, and vision plans for employees and their families.
• 401k plan with employer matching.
• Discretionary Time Off and Paid Time Off policies.
• Paid holidays.
• Life insurance and disability plans for financial protection.