Customer Service Representative - Remote

Overview

As a Customer Service Representative at Premier NX, you will contribute to the success of our clients by meeting their service levels and providing exceptional customer experiences.

In Short

• Answer incoming phone calls, texts, chats, and written communications.
• Troubleshoot consumer product issues.
• Identify and analyze consumer concerns.
• Complete assignments accurately and timely.
• Provide information and support to consumers.
• Handle quality complaints and claims according to procedures.
• Document all communications in the CRM system.
• Maintain attention to detail in all tasks.
• Listen actively and ask clarifying questions.
• Demonstrate receptiveness to feedback.

Requirements

• Bachelor's Degree a plus.
• Interpersonal and relationship management skills.
• Strong verbal and written communication skills.
• Ability to maintain professionalism in stressful situations.
• Ability to navigate multiple computer screens while listening.

Benefits

• Work remotely for a leading customer experience solutions provider.
• Opportunity to work with prestigious brands.
• Supportive corporate values and commitment to improvement.
• Collaborative team environment.
• Endless possibilities for career growth.