Customer Service Representative - Remote

Overview

As a Customer Service Representative at Premier NX, you will contribute to our clients' success by providing exceptional customer service for various prestigious brands in regulated industries.

In Short

• Answer incoming phone calls, texts, chats, and respond to written communications.
• Troubleshoot issues related to consumer products.
• Identify and analyze consumer concerns and recommend actions.
• Complete assignments accurately and on time.
• Provide information and support to consumers.
• Handle quality complaints and claims according to SOPs.
• Document all communications in the CRM system.
• Use correct grammar in written communication.
• Listen actively and ask clarifying questions.
• Be receptive to feedback and adjust communication style.

Requirements

• Strong interpersonal and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism in stressful situations.
• Ability to navigate multiple computer screens while listening.

Benefits

• Opportunity to work in a supportive and collaborative environment.
• Engagement with prominent brands in various industries.
• Potential for career growth and development.
• Commitment to corporate values and continual improvement.