Social Media Agent - Remote

Overview

As a Social Media Agent at Premier NX, you will support clients’ customers through social media interactions, contributing to exceptional customer experiences.

In Short

• Monitor and respond to customer inquiries across multiple social media platforms.
• Review and moderate social media posts for accuracy and appropriateness.
• Deliver empathetic service and handle sensitive situations professionally.
• Communicate using the client’s brand voice.
• Maintain strong product knowledge to assist customers effectively.
• Demonstrate strong written communication skills.
• Manage incoming calls related to social media inquiries.
• Work collaboratively in a fast-paced environment.
• Accept and apply feedback to improve communication styles.
• Complete high-quality work by following established SOPs.

Requirements

• 2 years' experience as a social media representative or similar role.
• Proficient in using various social media platforms.
• Knowledge of social media tools like Sprout and HootSuite.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Professional behavior in stressful situations.
• Ability to navigate multiple computer screens while assisting customers.

Benefits

• Work with prestigious brands in various industries.
• Opportunity for personal and professional growth.
• Be part of a team committed to customer service excellence.
• Flexible work hours with rotational weekend shifts.
• Supportive work environment focused on continual improvement.