Social Media Agent - Remote

Overview

As a Social Media Agent at Premier NX, you will support our client’s customers through social media interactions, contributing to the success of our clients in various industries.

In Short

• Monitor and respond to customer inquiries on social media platforms.
• Review and moderate social media posts for accuracy.
• Deliver empathetic customer service in sensitive situations.
• Communicate using the client’s brand voice.
• Create and escalate cases as needed.
• Maintain strong product knowledge for accurate responses.
• Demonstrate strong written communication skills.
• Complete detail-oriented work following established SOPs.
• Accept feedback and adapt communication styles.
• Work collaboratively in a fast-paced environment.

Requirements

• Minimum 2 years' experience in social media or similar role.
• Ability to use various social media platforms effectively.
• Knowledge of social media tools like HootSuite and Google Analytics.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to maintain professionalism in stressful situations.
• Ability to navigate multiple computer screens while assisting customers.

Benefits

• Opportunity to work with prestigious brands.
• Supportive team environment.
• Commitment to corporate values.
• Continuous improvement and training.
• Possibility for career advancement.