Remote Customer Service Representative

Overview

As a Remote Customer Service Representative, you will provide essential support to our Review Team, assisting beneficiaries and providers while ensuring timely and accurate communication.

In Short

• Fully remote position with flexible shifts.
• Interact with beneficiaries and providers via helpline.
• Proofread and format letters for clarity.
• Assist in identifying areas for improvement within the Review Team.
• Maintain effective relationships with internal and external customers.
• Utilize quality control tools to assess work processes.
• Must be customer oriented and maintain composure under stress.
• Two to three years of clerical experience required.
• Prior healthcare experience is a plus.
• Comprehensive benefits package offered.

Requirements

• High school diploma or equivalent.
• Post high school business courses helpful.
• Excellent verbal communication skills.
• Good grammar and written communication skills.
• Ability to multi-task and prioritize assignments.
• General knowledge of PC-based systems desirable.
• Must work well in a team and independently.
• Flexibility and customer-focused attitude required.
• Medical terminology knowledge desired.
• Experience in a healthcare setting recommended.

Benefits

• Full benefits effective the first month after hire.
• Paid time off for work-life balance.
• 401k with match and no vesting period.
• Comprehensive health plans.
• Corporate wellness and educational assistance.
• Corporate discounts available.
• Supportive work environment focused on employee well-being.
• Opportunities for career advancement.
• Meaningful work that impacts healthcare quality.
• Training and support provided for optimal performance.