Remote Customer Service Representative

Overview

We’re looking for a Remote Customer Support Representative who is proactive, positive, and ready to grow with a fast-moving, mission-driven company.

In Short

• Be the friendly voice of Sentry by assisting customers via phone, email, and chat.
• Listen carefully, understand concerns, and provide clear, helpful solutions.
• Manage customer requests with accuracy and attention to detail.
• Work closely with internal teams to keep service smooth and efficient.
• Keep customer records up to date and follow our support procedures.

Requirements

• Customer service or call-center experience (preferred, but not required for the right person!).
• Excellent communication skills — someone who can express themselves clearly and professionally.
• Strong organizational and multitasking skills.
• Comfortable using technology, CRM tools, and web platforms.
• A reliable internet connection + a quiet, professional home workspace.
• Ability to work full-time in the NY/EST time zone.

Benefits

• 100% remote position — work from anywhere!
• Supportive, friendly, and collaborative team culture.
• Opportunities to learn, grow, and advance within the company.
• Stable long-term role with meaningful daily impact.