Remote Customer Service Representative

Overview

As a Remote Customer Service Representative at Think Academy, you will play a crucial role in ensuring that parents and students receive timely, accurate, and professional assistance across various communication channels.

In Short

• Serve as the primary contact for parents and students.
• Provide support via chat, email, WeChat, and phone.
• Respond to inquiries about courses and account access.
• Handle complex cases with strong ownership.
• Document issues and collaborate to improve workflows.
• Maintain high service standards and professionalism.
• Contribute to customer success initiatives.
• Work full-time, 30-40 hours per week.
• Fluency in Mandarin required.
• Flexible remote work environment.

Requirements

• Experience in customer service or education support.
• Fast learner with strong problem-solving skills.
• Excellent communication skills.
• Organized and detail-oriented.
• Tech-savvy and proficient with communication tools.
• Ability to manage multiple tasks in a fast-paced setting.

Benefits

• Flexible remote work arrangements.
• Performance-based commission opportunities.
• Professional growth through hands-on experience.
• Competitive pay rate.